accessibility information for visitors

• Approximately 90% of Auckland Zoo is accessible by wheelchair, and 70% by mobility scooter. A map explaining inaccessible areas is available free of charge on request from the cashiers or at the Zoo's Information Centre near the main entrance.
• Accessible car parking is available in the Motions Road car park, closest to the main entrance to the Zoo, for vehicles displaying a current mobility parking permit.
• Wheelchairs, kindly donated by Allied Me dical NZ , are available to hire from the Information Centre. There is no charge, but we recommend you book in advance. Phone +64 9 360 3805. When you pick up your wheelchair, we will require a bond item (car keys or driving licence).
• Mobility scooters, kindly donated by Allied Medical NZ , are available to hire from the Information Centre. There is no charge, but we recommend you book in advance. Phone +64 9 360 3805 . When you pick up your scooter, a waiver form must be signed prior to use and we will require a bond item (car keys or drivers licence).
• Complimentary Zoo admission is granted to caregivers of disabled individuals, upon presentation of suitable identification or supporting documentation.
• Assistance dogs (from organisations whose dogs have successfully completed on-site zoo assessments, and are fully vaccinated and fully trained) are welcome to accompany their owners to the Zoo. We ask that you contact us prior to your visit on (09) 360 3805. No other animals are permitted to be brought into the Zoo.
• Assistance dog organisations who have approved access to the Zoo:​ 
  • Assistance Dogs New Zealand
  • The Royal New Zealand Foundation of the Blind (RNZFB)
• Most of our toilet blocks include wheelchair accessible facilities.

If you require any additional assistance during your visit, please approach any staff member or Zoo volunteer, or visit the Information Centre near the main entrance.

• Vision Facilities

  

  Service Dog Welcome

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  Suitable for Buggies/Pushchairs

  Great access for young children traveling in pushchairs.

  

  Wheelchair Access